Privacy & Terms

SIGo Digital is committed to safeguarding the privacy of our website visitors.

This policy sets out how we will treat your personal information.

SIGo Digital is a registered information controller with registration ZA866254.

Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • When you browse our webite we collect the Internet protocol (IP) address used to connect your computer to the Internet.

  • If you perform a transaction such as a booking or a subscription on our website then we collect additional information such as name, email and phone number.

  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you make a booking, contact us or subscribe to our newsletter.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • Legitimate Interest: If you contact us it is clearly in your legitimate interest for us to process your data and respond to your enquiry. We may also occasionally send you informative updates that are relevant to your business needs.

  • Consent: We collect explicit consent when customers subscribe for our marketing newsletter.

 

How we store your personal information
  • Information you supply is stored securely on cloud-based and local servers. Please take care not to share sensitive information in normal correspondence as this can never be guaranteed to be 100% secure.

  • Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Sharing of Data
  • We have 3rd party Pixels embedded on our website. These are snippets of code which when enabled send anonymised browsing information to those third parties to help us run effective retargeting campaigns and to monitor patterns of website usage. These pixels are disabled by default until you enable them in our cookies pop-up notice.

 

Retention Of Data

We will be retaining data until the end of 2023 when we will undergo a review. In that review we will  determine what data we should retain for lawful purposes or for the customer’s legitimate interest, and what data should be deleted.

 

Cookies

 

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. While cookies collect statistical data about your browsing actions and patterns, they do not identify you as an individual. This helps us to improve our website and deliver a better more personalised web user experience.
 

Why are cookies essential?
Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site's visitors. Without cookies enabled we can't guarantee that the website and your experience of it are as we intended it to be.

None of the cookies we use collect your personal information and they can’t be used to identify you.

Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

 

Controlling Cookies

Visitors may wish to restrict the use of cookies, or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour such as the length of time they are stored, either through built-in functionality or by utilising third-party plugins.

To find out more on how to manage and delete cookies, visit www.aboutcookies.org.

 

For more details on advertising cookies, and how to manage them, visit youronlinechoices.eu (EU based), or aboutads.info (US based).

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It’s important to note that restricting or disabling the use of cookies can limit the functionality of sites or prevent them from working correctly at all.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by email if you wish to make a request at hello@sigodigital.uk

Terms of Service

At SIGo Digital we like to keep things simple. Here are a few simple things to know about our service.

1. The downpayment made to commence a project is non-refundable. We find a 50% downpayment to be a fair way for the client to balance the risk with their investment, with the risk we invest with our time. Under exceptional circumstances we may refund some or all of the 50% payment at our discretion. 

2. We reserve the right to display work we complete for clients on our website, Google Places and social media. If you do not wish for us to display the work we have completed for you then please tell us explicitly.

3. SIGo Digital are Wix partners and Shopify partners. This means that we work with these technologies and are recommended by these companies as approved suppliers. We are not sub-contractors or employees for Wix or for Shopify and are not held accountable to them. 

4. We offer a free support period of 30 days for issues related to our work after project completion (or 14 days for projects under £300). Issues arising which are not related to our work are not covered by free support. 

4. SIGo Digital LTD is a registered company in the UK and Wales with company number 13029367.